Payment Methods:
· You may make the payment via any of the methods above, and please complete your transaction within three days after placing your order.
· Aliexpress will verify your payment within 24 hours, and we will process your order once that verification is completed.
· If your order gets closed due to security reasons, you will need to submit a claim to Aliexpress.
· Refunds related to order cancellations, refund agreements, or mediation will be processed promptly, typically taking about 7-10 working days to reach your account.
Shipping and Package:
· All items are thoroughly checked and packaged securely before shipping. Orders will be dispatched within 2-5 working days following payment confirmation.
· The typical weight limit for parcels shipped via standard post is 2 kg. If your order exceeds this weight, it will be sent in multiple packages.
· Delivery generally takes between 15 to 60 days, depending on the destination; longer transit times may apply for remote areas.
· If you prefer a quicker delivery option, you can select a faster shipping method, which is subject to an additional shipping fee.
· As per the latest regulations in Colombia, all parcels sent for customs clearance will be subject to taxation effective from October 11, with the tariff threshold having been lowered to $0. It is vital to ensure timely payment of taxes upon arrival at customs.
Attached are relevant documents regarding Colombian tax reforms:
https://cgmp.aliexpress.com/ae-global-seller-center/logistics_agreement_signed?spm=5261.message_detail.Text.1.7c754edfIM8UZw
Resend and Refund:
We will gladly resend or issue a refund if your parcel is lost, damaged during shipping, or if the wrong item is received. Please do not hesitate to contact us, and we will be happy to assist you.
Feedback:
If you are satisfied with our product and service, please take a moment to leave us positive feedback; we would greatly appreciate it.
If there are any issues, please reach out to us first before leaving feedback, and we will do our utmost to resolve your concerns.